Starlink
At Paratus, we are excited to offer you Starlink, the next-generation satellite internet service that delivers low-latency broadband to businesses across Africa. Starlink is the ideal solution for your business needs on land or at sea. As your authorised Starlink reseller, we provide you with a complete package of installation, maintenance and support services, ensuring that you enjoy the best quality and reliability possible.
Please submit your details.
Paratus is only authorized to sell Starlink Business Services. Should you require residential services, please refer to the Starlink Website
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Benefits of signing up with Paratus Business
- Access faster speeds (40-220 Mbps Download, 8-25 Mbps Upload) with top network priority,
- Readily available in-country stock once our initial shipments arrive
- 24/7 dedicated support through our call center and technicians
- Technical advice, including integration into existing networks
- Local invoicing and payment options
- Warranty returns for 24-month contract customers
Hardware
We offer two hardware options to choose from based on your needs, with service plans for fixed and mobile solutions to accommodate a variety of internet requirements. Paratus provides a variety of additional accessories to enhance your kit. Contact us to check available stock.
Standard Kit
Best for everyday internet applications like streaming, video calls and more.
What’s in the Box
1. Starlink Antenna & Kickstand
2. Router
3. Power Supply
4. Starlink Cable 15.2m
5. AC Cable – 1.8m
Flat High Performance Kit
The hardware is built for permanent installation, supports mobility applications and offers enhanced resilience in extreme environments.
What’s in the Box
1. Flat High Performance Starlink
2. Power Supply Unit
3. 25m Starlink Cable
4. Ethernet Cable
5. Wedge Mount
Priority Service Plans
Monthly recurring services (VAT excl.)
Installation fees KES6,500 VAT excl.
- Mounting kit
40 GB
40 – 220 Mbps Download
8 – 25 Mbps Upload
1 TB
40 – 220 Mbps Download
8 – 25 Mbps Upload
2 TB
40 – 220 Mbps Download
8 – 25 Mbps Upload
6 TB
40 – 220 Mbps Download
8 – 25 Mbps Upload
- Based on 24 Months contract. Other contract options available on request.
- Prices subject to change.
- All service plans come with Public IP upon request.
- Terms and conditions apply.
What Services does Paratus offer as a Starlink Authorised Reseller?
Paratus is an Authorised Reseller of Starlink Priority services, providing a fully managed solution that includes additional service plans, installation, maintenance, warranty, local tax invoicing and flexible payment, as well as 24/7 support to ensure high-quality and reliable satellite internet across Africa and beyond.
How long does it take to receive my Starlink kit?
We are awaiting our initial order which is delayed, but Paratus will be holding stock from that point onwards and once you have signed up and paid for the hardware, delivery is immediate while stocks last.
Does Paratus offer installation?
We are awaiting our initial order which is delayed, but Paratus will be holding stock from that point onwards and once you have signed up and paid for the hardware, installation takes 2 to 3 working days while stocks last.
Can I use Starlink anywhere in the country?
Starlink is available for use anywhere in the country, though coverage may be affected by obstructions near the antenna. The kit can be moved within a 1km radius of its initial activation point.
What’s the difference between the High-Performance and Standard Actuated Kits?
The High-Performance kit offers enhanced durability, higher speeds and better performance in extreme environments, making it ideal for businesses with higher demands. The Standard Actuated kit delivers adequate performance for general use with standard hardware, suitable for streaming. Note that both kits can be used with any service plans.
Can I change my service plan(s)?
Yes, Paratus Kenya can assist you with a change to another plan that Paratus offers.
How many users/devices can a single kit support?
We recommend about 20 devices per High-Performance kit, though this may vary based on network use. High-bandwidth activities like video streaming might reduce capacity sooner than low-bandwidth activities like web browsing, email or VoIP.
How reliable is the connection?
Starlink aims for maximum uptime, though this can vary by region. It is important to note that this is a broadband satellite service and as such is subject to weather and other atmospheric conditions. Throughput, uptime and latency are not guaranteed.
What do I do if I have a warranty issue or claim?
If you are on a 24 contract you qualify for a replacement of faulty kit. You simply have to bring the faulty kit to your nearest Paratus branch office or a technician can collect this from you for a standard call out fee. 12-month contracts qualify for warranty replacement subject to an assessment to determine if the damage is covered.
I already own a kit which I activated elsewhere (a different country or on the Starlink portal). Can Paratus activate this in Kenya for me?
Yes we can assist, but you will first need to deregister your kit from the current portal / account. There is a step by step process you can follow by contacting Starlink or your Reseller. Once the kit has been released Paratus will be able to add you to the Kenyan portal and activate your service based on a signed Paratus Starlink contract of your choice.
Starlink Business
The Paratus Starlink Solutions are premium satellite internet services for your business needs. With the Business packages, you have access to more than double the antenna strength of Starlink residential services and priority traffic, which results in lower latency, higher throughput, and exceptional reliability.
As your authorised Starlink reseller, Paratus delivers you a fully managed service, including additional service plans, installation and 24/7 support to deliver the most robust connectivity solution possible.
How Starlink Works
Traditional satellite Internet services use single geostationary satellites that orbit the Earth at a very high altitude (over 30,000 km). This means that the data has to travel a long distance between the user and the satellite, which causes high latency. High latency makes it difficult to use online applications that require fast and smooth data transmission, such as online collaboration, video conferencing or cloud computing.
Starlink uses Low Earth Orbit (LEO) satellite technology that uses a constellation of thousands of satellites that orbit the Earth at a much lower altitude. This means that the data has to travel a shorter distance between the user and the satellite, which reduces latency significantly.
GEO
Geostationary Earth Orbit Satellite
- Orbit the Earth at an altitude of over 30,000 km above the equator, matching the Earth’s rotational period.
- Appear to be stationary in the sky from a fixed point on Earth.
- Mainly used for weather data, broadcast TV and some low-speed data communications.
- Advantages: high-capacity density, low cost per bit, large coverage area.
- Disadvantages: high latency (about 600 ms)
MEO
Medium Earth Orbit Satellite
- Orbit the Earth at an altitude between 5,000 and 20,000 km, moving faster than GEO satellites.
- Complete one orbit in between two and eight hours.
- Mainly used for navigation purposes, such as GPS, Glonass and Galileo.
- Advantages: lower latency than (about 50 ms), higher throughput than GEO satellites.
- Disadvantages: need more satellites to cover the same area, need more complex tracking systems to maintain contact with them.
LEO
Low Earth Orbit Satellite
- Orbit the Earth at an altitude up to 2,000 km.
- Complete one orbit in about 90 minutes.
- Mainly used for communication and observation purposes, such as satellite phones, Internet access, remote sensing and space exploration.
- Advantages: worldwide coverage, low latency.
- Disadvantages: need a large number of satellites to maintain continuous service, face more atmospheric drag and orbital decay than higher-altitude satellites.
Improved reliability
Starlink Business Solutions are equipped with high gain antennas, which allow them to transmit and receive signals more efficiently and effectively. They also have additional throughput allocation, which means that they can handle more data traffic and bandwidth.
These features enable Starlink Business to offer higher reliability for your Internet service, which means that you can enjoy better performance and availability of your online applications. This is ideal for mission-critical operations 24/7, such as construction sites, energy projects, mining, marine vessels and more.
High-speed
Thanks to Priority Data, Starlink offers faster speeds (typically 40-220 Mbps download, 8-25 Mbps upload) & top network priority, enabling high throughput connectivity for applications such as video-conferencing, cloud computing, remote working, SD-WAN and more.
Top Quality Support
Everything we do is fully backed by the Paratus promise to provide you with exceptional customer service, every step of the way and at any time. Our 24/7 Network Operations Centers (NOCS) are on call for any enquiries from any customer anywhere in Africa. Our expertise is evident in everything we do; our technicians are professional, friendly, and efficient; and our after-sales support is unrivalled. We pride ourselves on our ability to deploy solutions quickly and efficiently, with minimal disruption to your business operations.
Our pledge and our promise to you – our customer – is what sets us apart.
Enabling Africa, for the world.
Paratus is audited and certified by accredited independent bodies, as part of its innovation focus for continuous improvement of processes and customer service.
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